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In FY 2020-21, the Planning and Building Agency is focused on <br />implementing and progressing several key initiatives. <br />•Customer Service Enhancement: <br />•Strengthen core counter and cannabis teams to serve <br />increasing demand <br />•Technology Implementation: <br />•Implement electronic records management system and <br />upgrade land management system to a more efficient permit <br />system to improve customer service <br />•Revenue Generation and Cost Savings: <br />•Diligently process projects, plan checks and inspections, and <br />code enforcement inspections <br />•Pursue opportunities to improve workflow efficiencies to save <br />costs and streamline processes <br />•Conduct Seismic Retrofitting Study to improve city’s resiliency <br />and prevent severe disruption to local economy in case of <br />disaster <br />Planning and Building Agency <br />51