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PRIME�G0Vj <br />the standard offering those requests will likely impact the work effort estimated within this SOW resulting in <br />further analysis and discussions, and possibly a Change Order and/or additional software development. <br />• PrimeGov will provide Project Management Activities including: <br />o Project Tracking <br />o Weekly Status Calls <br />o Regular remote share working sessions <br />o Issue resolution portal for tracking of issues identified as issues, defects, feature requests, and bugs. <br />• Review and configuration of user and role permissions within the PrimeGov Solution <br />• PrimeGov will perform testing of the software functionality and provide support during customer user <br />acceptance testing before production. <br />o Training will be provided to those individuals identified as testers for successful User Acceptance <br />Testing <br />Change Orders <br />This SOW is intended to communicate all deliverables that relate to this project, and no other deliverables <br />are assumed outside of this SOW. Customer requirements and the "Project Scope" based on the information <br />provided at this time. Although PrimeGov makes every attempt to provide accurate estimates, estimates <br />may change as further details of the solution are identified, and the final Solution Blueprint is developed. If <br />additional products and/or services beyond those outlined in this SOW are required, a "Change Order <br />Authorization" will be generated outlining the details, as well as time and cost estimates, ofthe modifications <br />to this SOW. A Change Order Authorization must be authorized, approved, and executed by PrimeGov and <br />Customer for the changes to be incorporated into the SOW. <br />Projected Timeline and Stages <br />This SOW is intended to communicate all deliverables that relate to this project, and no other deliverables <br />are assumed outside of this SOW. Customer requirements and the "Project Scope" based on the information <br />provided at this time. Although PrimeGov makes every attempt to provide accurate estimates, estimates <br />may change as further details of the solution are identified, and the final solution is developed. If additional <br />products and/or services beyond those outlined in this SOW are required, it may impact the projected <br />timeline. <br />PrimeGov Implementation Stages <br />A project that follows the scope of work described in this document will consist of three distinct stages: <br />Planning & Discovery <br />• Kick Off <br />• Process Review <br />Implementation <br />0 Configuration & Test <br />