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o Weekly Status Calls <br />o Regular remote share working sessions <br />o Issue resolution portal for tracking of issues identified as issues, defects, feature <br />requests, and bugs. <br />• Review and configuration of user and role permissions within the PrimeGov Solution <br />• PrimeGov will perform testing of the software functionality and provide support during <br />customer user acceptance testing before production. <br />o Training will be provided to those individuals identified as testers for successful User <br />Acceptance Testing <br />Change Orders <br />This SOW is intended to communicate all deliverables that relate to this project, and no other <br />deliverables are assumed outside of this SOW. Customer requirements and the "Project Scope" based <br />on the information provided at this time. Although PrimeGov makes every attempt to provide <br />accurate estimates, estimates may change as further details of the solution are identified, and the <br />final Solution Blueprint is developed. If additional products and/or services beyond those outlined in <br />this SOW are required, a "Change Order Authorization" will be generated outlining the details, as well <br />as time and cost estimates, of the modifications to this SOW. A Change Order Authorization must be <br />authorized, approved, and executed by PrimeGov and Customer for the changes to be incorporated <br />into the SOW. <br />Projected Timeline and Stages <br />This SOW is intended to communicate all deliverables that relate to this project, and no other <br />deliverables are assumed outside of this SOW. Customer requirements and the "Project Scope" based <br />on the information provided at this time. Although PrimeGov makes every attempt to provide <br />accurate estimates, estimates may change as further details of the solution are identified, and the <br />final solution is developed. If additional products and/or services beyond those outlined in this SOW <br />are required, it may impact the projected timeline. <br />PrimeGov Implementation Stages <br />PLANNING & DISCOVERY <br />A project that follows the scope of work described in this document will consist of three distinct <br />stages: <br />Planning & Discovery <br />• Kick Off <br />• Process Review <br />Implementation <br />• Configuration & Test <br />• Training <br />Project Closure <br />