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MTECH Elevator <br />Services <br />universities and schools. Currently, the City of Santa Ana is one our customer as <br />we service the Jail/PD facility. <br />With exposure to public settings, Amtech is equipped with handling specific <br />issues. Such issues include reduced downtime to improve customer/guest <br />satisfaction and safety protocols to deal with the public. In terms of reduced <br />downtime, this process begins with trouble call placement. Once the City places <br />a call, Amtech's 24-7 dispatchers will transmit the call to the mechanic and <br />provide the City mechanic's ETA as well. If the elevator or lift is to be left down, <br />the City, Account Manager & Service Supervisor will be informed and a course of <br />action will be determined based on parts/labor. Internally, all down units are <br />tracked through a repair app on each person's telephone and the branch <br />manager is informed of down cars. In terms of safety, Amtech has a robust safety <br />program with dealing with the public. This includes safety barriers while working <br />on escalators and elevators and surprise audits performed by the supervisor and <br />branch manager. <br />Amtech Maintenance Agreements are custom designed for your unique building <br />and equipment, regardless of original manufacturer. We don't squeeze you into a <br />predetermined contract level that may not fit. Our maintenance partners get a <br />custom designed maintenance plan specific to their needs. <br />Our dedicated account managers maintain lines of communication with <br />monitored 24-hour dispatch and our supervisors are assigned specific territories <br />to support personalized service from your local technicians. <br />Key Personnel <br />Abdalla Robbin: Business Development Manager. Manages the RFP process, <br />submits the bid and facilitates all aspects of creating the account: approvals, <br />signatures, generating all identification numbers (customer, building and machine <br />numbers) insurances, supporting documents, kick off meetings and capital <br />planners. <br />Timothy Herter: Service Supervisor Orange County. Oversees maintenance of <br />the account. Manages the mechanic and all trouble calls, repair work and <br />maintenance issues related to your account. Performs equipment surveys and <br />safety audits on mechanic(s) to ensure equipment is maintained and work is <br />conducted to Amtech Safety Standards. <br />Mechanic (TBD): The mechanic will be responsible for performing all <br />maintenance, trouble calls and repairs on the elevators and escalators. Repair <br />Crews will handle major repairs. <br />Thomas Bertsch: Branch Manager. Manages all employees associated with <br />contract. <br />5 <br />25C-31 <br />