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CLIENT SERVICE AGREEMENT <br />EXHIBIT A <br />The following outlines Services provided by Gallagher over the term of this Agreement: <br />• Use its best efforts to secure the following lines of insurance coverage on Client'sbehalf: <br />o List of Insurance Placements: <br />o Underground Storage Tanks <br />o Excess Liability (Buffer) <br />o Excess Workers' Compensation (Buffer) <br />o Terrorism <br />o Difference in Conditions (Earth Movement & Flood) <br />• Work with Client to prepare comprehensive underwriting data and criteria for insurance carrier <br />negotiations. <br />• Formally present coverage submissions to agreed upon insurance carrier(s) and negotiate terms <br />on behalf of Client. <br />• Summarize the results of executing the marketing strategy developed with Client and <br />communicate program recommendations. <br />• Provide consultation to Client on exposures, existing coverage, and the desirability and/or <br />feasibility of potential program changes, retention and data analysis as recommended by <br />Gallagher. <br />• Request change endorsements, when requested by the Client or when otherwise necessary, <br />ensuring accuracy and delivery in a timely manner. <br />• Administration of insurance program (only if applicable), including policy review and issuance, <br />invoicing, coordination and/or issuance of required documentation, i.e., certificates of insurance, <br />and other program administration, as required by the Client. <br />• Review accounting and billing data; audit information from insurance carriers to ensure accuracy. <br />• Other Services: <br />o Risk Control Services <br />o Loss control consultation and claim advocacy <br />o Certificate Tracking <br />City of Santa Ana Exhibit A. doc <br />29A-9 <br />