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City of Santa Ana <br />RFP; Year -Round Homeless Shelter and Navigation Center <br />Occupancy Rate <br />At least 95% <br />Efficient and Effective Use of <br />Resources <br />Spending <br />100% spend -down of <br />awarded funds <br />Missing or Incomplete Data <br /><_ 5% in HMIS <br />Data Quality <br />Timeliness of Data Entry <br />Client data entered within <br />3 business days <br />Resident Satisfaction <br />Customer Service <br />Reporting Only <br />Critical Incident Reports <br />Demographics <br />Shelter and Housed Clients <br />Reporting Only <br />15 <br />