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��s <br />City of Long Beach <br />r <br />Purchasing Division <br />333 West Ocean Boulevard, 7th Floor <br />Long Beach, CA 90802 <br />c. Reporting party shall automatically receive an electronic response with all before and <br />after photos once the work has been completed. <br />d. The application shall be available in iOS and Android platforms, including, but not <br />limited to Apple iPhone and Google Android mobile devices. <br />e. Mobile requests are to be electronically submitted to work order system and assigned <br />a work order number in real time. <br />f. Upon completion, a "Thank You" note with all before and after photos are to be <br />transmitted electronically to the resident's email address. <br />g. Responding email must have a feedback link to an electronic survey that allows <br />residents to rate services and response time. <br />h. App shall have flexibility to allow reporting of other Public Services Requests at no <br />additional cost to the City. <br />i. App must be available on the App Store and Android marketplace at the cost of the <br />Contractor. <br />j. App must be a native iOS and Android app, mobile webpages requiring the public's <br />data usage from their browser are not acceptable alternatives. <br />k. A web link is to be included that allows residents to submit their requests directly on <br />the City's website. <br />I. Contractor must be able to demonstrate all aspects of the web based work order <br />system and mobile app through a working version of the software prior to award of <br />RFP, and must include Smartphone app names and contact information for a minimal <br />of three (3) municipal customers of similar size that have used the Contractor's <br />software for at least 12 months. <br />IV. DELIVERABLES <br />a. A minimum of at least two hundred (200) hours of weekly weekday service by way of <br />work orders, surveillance and necessary abatement will be required as part of the <br />contract for the City. This shall be furnished by providing five (5) trucks with each <br />truck performing forty (40) hours of weekly service during weekdays. <br />b. A minimum of at least forty (40) hours of weekly weekday service by way of work <br />orders, surveillance and necessary abatement will be required as part of the contract <br />for Department of Parks, Recreation and Marine. This will be furnished by providing <br />one (1) truck with each truck performing forty (40) hours of weekly service during <br />weekdays. <br />RFP No. PW16-144 Graffitj( jr}gvaLservices Page 10 <br />