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asa Clinical Laboratory of San Bernardino, Inc Roberto Cabrera — Quality Assurance / Quality Control Manager Roberto is in charge of the overall quality control/quality assurance program which dictates the accuracy and client confidence of the bacteria and general physical results generated by the microbiology department. Roberto is also in charge of our volatile organics department. Stu Styles — Client Services Manager Stu will be the backup, backup contact for supply orders, special sample pickups, and report generation should both Tish and Bob be out for the day. Bryan Blowney — Field Service Manager Bryan will be in charge of arranging sample pickups for the City of Santa Ana contract. Sample pickups, both routine and same day special, will be handled by Bryan and his field staff. Khurshid Ahmed — Inorganic Chemical Department Manager Khurshid is in charge of our inorganics department. Analyses such as metals, anions, and wet chemistry are supervised with in his department. Dean Palmer — Semi -Volatile Compound Department Manager Dean is in charge of our semi -volatile department. Analyses such as haloacetic acids (F1AAs) are supervised with in his department. Work Flow Summary The following outlines the work flow progression for samples analyzed for City of Santa Ana under this contract. Sample Pickup at City of Santa Ana Samples are sampled, or picked up by, our field staff either on a routine schedule or from a special pickup request by the City of Santa Ana staff. Sample counts are made and recorded on the COC. The sample receipt is signed by our staff on site. Samples are placed in our sample coolers containing bagged, wet ice. Samples remain in the plastic tray bags, as received, during transport to the lab. Sample Receipt at Lab Samples are delivered to the lab and received by our microbiology staff or sample receiving staff. The receipt temperature is determined and recorded on the COC. Sample container IDs listed on the COC are compared to containers received. In any issues with receipt temperature, hold time, or sample ID are apparent, the City of Santa Ana primary contact will be notified immediately, either by the microbiology staff or Clinical Lab project manager. All relevant sample information will be logged into the laboratory network. Sample Analysis The microbiology staff will begin all sample analyses within hold time. All microbiology and general physical samples requested through the City of Santa Ana contract will be started on the day of sample receipt. At completion of each analysis, results will be recorded on the bench sheet, and Page 4 25B-21 Post Office Box 329 San Bernardino, CA 92402 (909)825-7693 Fax (909)825-7696 ELAP Number 1088