CALIFORNIA DEPARTMENT OF JUSTICE (2)

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California Department of Justice Memorandum of Understanding A, Special Terms and Conditions Scheduled, non -emergency downtime. System maintenance will be limited to non - regular business hours. The Agency will receive an e-mail notification of scheduled maintenance activities three (3) calendar days prior to scheduled service interruptions. The notification will include an abbreviated overview of planned activities and potential service interruption. Unscheduled, emergency downtime. Unscheduled system maintenance will be conducted only when a system component has failed without warning, or the operational integrity or system security is faced with an immediate failure. If possible, the Agency will receive an e-mail announcement of unscheduled emergency maintenance activities prior to the unscheduled service interruption. The notification will include an abbreviated overview of planned activities and potential service interruption. • Change Management Process. DOJ agrees to notify the Agency in advance of any technical or system changes that will affect the JusticeMDM system or access to the system. This includes any scheduled maintenance periods, or emergency maintenance; disconnection or suspension of the service by either agency party; modifications to agreed upon configurations or outages. Contacts for such notification are listed in the Responsible Parties section. • Disaster Recovery Process. In the event of a major service disruption or major catastrophic event, DOJ agrees to coordinate the recovery of JusticeMDM to meet the recovery time objective for the system or service. DOJ will address the JusticeMDM service after all DOJ systems have been addressed. 11. Miscellaneous Provisions Including Termination: Agency or DOJ may terminate this agreement with at least ninety (90) calendar days written notice prior to the effective date of such termination, which date shall be specified in such notice. Early termination of the MOU will result in the forfeiture of fees paid through the end of MOU agreement term. 12. Confidentiality and Access: All agency systems and users are expected to protect DOJ's Law Enforcement Network and associated information, in accordance with the Privacy Act and Trade Secrets Act (18 U.S. Code 1905), the Unauthorized Access Act (18 U.S. Code 2701 and 2710), the California Information Practices Act of 1977 (Civil Code 1798), and the State Administrative Manual Chapter 5300 — 5365.3, Revised 021132112010 Page 5 of 5