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California Department of Justice Technology Support Bureau Memorandum of Understanding <br />Agency <br />The Agency is obligated to contact DOJ's Computer Operations Unit when reporting any <br />problems with the JusticeMDM solution (see System and Software Maintenance <br />section for contact information). <br />Changes in workload projections, equipment configurations, application configuration, <br />service changes, or additional clients may increase charges and require a modification of <br />this MOU. <br />The Agency will be responsible for the following: <br />1. Provision and manage Agency users within the JusticeMDM solution. <br />2. Provision Agency mobile devices with JusticeMDM solution. <br />3. Provide troubleshooting and technical support for Agency mobile devices. <br />4. Ensure Policy compliance with CJIS Security Policy on all devices that will access <br />CJIS data as stated in Exhibit B. <br />5. Maintain applications in the Agency Application Store. <br />6. Manage deployment of policies, configuration and applications to Agency mobile <br />devices. <br />7. Manage accounts and licenses for Agency instance using the MDM Console. <br />8. Request number of Clients/devices on an annual basis as part of the MOU <br />renewal, which should commence 90 days prior to expiration annually. <br />9. The Agency will reconcile licenses being used annually. <br />4. Responsible Parties <br />Representatives for the term of the contract will be: <br />DOJ <br />Name, Title, <br />Agency <br />Role <br />Business Address <br />Phone/Email <br />Ke-W <br />6utherJason <br />Collins <br />Manages <br />4949 Broadway <br />(916) 210-505563 <br />Supervisor, <br />onboarding <br />Sacramento, CA <br />u l I th ad <br />Enterprise <br />JusticeMDM <br />95820 <br />ason.CollinsnD doi ca gov <br />Information <br />Systems Unit <br />Laura Thomson <br />Manages the <br />4949 Broadway <br />Contract <br />MOU <br />Sacramento, CA <br />(916) 210-5378 <br />Analyst, ITCPU <br />95820 <br />ITMOUadoi ca oov <br />DOJ Computer <br />JusticeMDM <br />4949 Broadway <br />(916) 227-3000 <br />Operations Unit <br />Point of <br />Sacramento, CA <br />HDC.ComouterOoeratio <br />#31421vl <br />