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L •W1Wh4D&MrP19aAfi ^ a ll delivery Oorges, pkekup Q11arg'os And snt,rp And <br />network iwearati.on eeevice reds Are I=Imied. in the per click chnrgos, Cmirter dekivedas ragrrirV(t <br />moy not be 11VALded. <br />C3 acknowledges These terms <br />K, CUsiomep 8atl�faotlon 6Urvov� Service Provider shall assist the City hi conducting an annual <br />suavoy to ensure ontt user aoneesras are addressed and satisfaction is upheld at the higieat level. <br />With quarterly account reviews, C3 avill be able to address user concerns cirri keep <br />saPisfacfion at the highest level <br />I., 93ovlew of Bea pU,- An annual or semi-ann 191 review ot'Sorvice Prcvkder'wlll be conducted at <br />the City's discrctiotrwiUr an Initialrcvtew Alter the tirat 6 mouths, <br />C8 ocknowledcaes this term <br />M. C3 will provide additional features in the FM Audit software at no additional charge, to Include the <br />following; <br />• Provide dotelied end -user analytics and reports that can be exported from the client directly <br />from the FM Audit client portal <br />• Live mapping of City devices adds benefit of seeing toner levels/service requests on a map <br />instead of list <br />• Rules based behavioral medication can decrease printing usage <br />• Develop a true document management strategy focusing on who what, when, where and <br />how much <br />• Setup and deploy customizable windows and automatically list alternate printers & savings <br />N. C3 will integrate their service request ticketing system with City's IT ticketing system <br />O. C3 will provide the Paper Cut print Management software should the City utilize it at an annual <br />amount not to exceed $18,000. <br />714 n CI'� <br />^�^^^--^•r^,—+ii]h6Nlvrnei Snb An nq CA V29g5IPI;VWB0 16Iftlp Yu6aii41 �'^'1],1 nJru rAlaphnoi0q>sarobon�•^^�•--••••d <br />25B-19 <br />