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Rural <br />60 120 miles <br />1 - 2 Business Days <br />120+ miles, or only <br />Remote <br />accessible by plane <br />4 - 5 Business Days <br />or by boat <br />2) Repair or replacement of parts and/or Devices shall occur within four (4) Business <br />Days of Contractor arriving at Purchasing Entity's location, with the following <br />exception: <br />a If Contractor is drop -shipping a new Device to replace a defective Device, <br />then Purchasing Entity must receive the new Device within three (3) <br />Business Days. <br />3) Contractor may charge different rates according to each Service zone. <br />viii) Service Logs <br />1) Contractors shall maintain a Service log which describes the maintenance and repair <br />Services provided for each Device. <br />2) A no -cost copy of Service logs/reports must be provided to the Purchasing Entity or <br />Participating State or Entity, within five (5) Business Days of the request. <br />ix) Equipment Relocation <br />1) Equipment relocation Services include dismantling, packing, transporting, and re- <br />installing Equipment. <br />2) Contractor may charge for this Service based on the following table: <br />Service <br />Distance from original placement <br />Charge <br />Zone <br />of Device <br />1 <br />Within the same building <br />No Charge Allowed* <br />2 <br />Up to 50 miles from building in <br />Flat Rate Fee, plus <br />Per Mile Hourly <br />which Device was originally placed <br />Fee <br />3 <br />More than 50 miles from building in <br />Flat Rate Fee, plus <br />Per Mile or Hourly <br />which Device was originally placed <br />Fee <br />'Contractor may charge Purchasing Entities a mutually agreed upon price for special <br />rigging in the event a Purchasing Entity's demographics require such rigging for <br />Zone 1 relocation's. The price shall be agreed upon in writing by Contractor and <br />Purchasing Entity prior to any Equipment relocation in Zone 1. <br />3) Contractor shall not charge for any fees incurred due to fuel or tolls. <br />4) Moves must be performed within thirty (30) calendar days of the Purchasing Entity <br />request. Request may be verbal or written, but Contractor must confirm the request in <br />writing and provide a date that the move will occur. Written confirmation must be <br />sent to the Purchasing Entity within three (3) Business Days of request. In the event <br />that there will be a delay in these Services, Contractor shall communicate with <br />Purchasing Entity and agree on a mutually beneficial time -frame. <br />c) Meter Read Invoicing <br />i) In order for Contractor to generate accurate invoices, Purchasing Entities shall provide <br />meter reads within the Contractor's requested time -frame. <br />Page 31 <br />Coplers and Managed Pdnl Services - RFP-NP-1"01, NaSP6VaIO -P9 AEastar Agreement Tems and CondlOons, CMS # 140603 <br />