65B - SERVICE FINANCIAL REPORT - Laserfiche WebLink

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WHAT THE PROJECT ENTAILED Team Members attended an initial orientation and training workshop in May 2019. This was followed by additional workshops with intensive staff work that was guided by the consultant team preceding and following each successive workshop. Team Members worked throughout to understand, gather and interpret data, discover shortcomings and opportunities, engage with the public, sort services to represent community values, and strategize appropriate and fitting policy and procedures. The final step concluded with the development of recommendations. In order to develop recommendations, staff identified key issues by reviewing existing policy, guidelines, and practices, becoming familiar with the Pyramid Methodology, and examining current resource allocation and cost recovery practices. Staff defined categories of programs and services, participated in sorting workshops to place categories of services on appropriate pyramid tiers, hosted community workshops, and discussed the challenges with identifying measurable costs associated with providing programs and services. In addition, they completed a Services Portfolio using a Services Assessment Matrix which was used to perform a market analysis. This allowed staff to answer a series of questions used to determine the most advantageous ways of delivering each of the services offered. THE POWER OF ENGAGEMENT A series of five community workshops was hosted by the PRCSA on July 8 and 9, 2019, at the Garfield Community Center and Southwest Senior Center to gather feedback. Through this opportunity, seventy- four community members each contributed one and one-half hours of their time to deliberate with fellow citizens by participating in an activity where they shared their perceptions regarding the balance of the community and individual benefits received from programs and services provided by the PRCSA. This approach generated 111 hours of meaningful volunteer contribution, and in the end, allowed participants to gain a better understanding of their fellow citizen's views and community perspectives. Using feedback from the community allows staff to confidently set a program's cost recovery goal relative to the amount of community benefit a category of service provides. Programs and services considered to have a high community benefit will have a lower cost recovery, while programs and services considered to have higher individual benefits will be recommended for higher cost recovery. HOW THE PYRAMID MODEL WORKS The Cost Recovery Pyramid Model is intended as a framework for community and agency discussion. It is very dependent on community values to determine what programs and services belong on each level of the pyramid. Cultural, regional, geographical, and resource differences, as well as challenges facing each community, play a large role in this determination. The resulting pyramid is unique to each agency that applies the methodology. Descriptions regarding each level of the pyramid are provided in the main document; however, Figure 1 represents steps involved in the application of the model. The resulting PRCSA Cost Recovery Pyramid Model is shown in Figure 1. The model promotes a pricing approach based on establishing fees commensurate with the benefit received by the individual or individual group partaking of any activity or facility. Recognizing residents may have financial challenges, the model includes the provision of assistance for those in need so as not to provide a barrier to participation. 8 65B-12