Laserfiche WebLink
HOW THE SERVICES ASSESSMENT METHODOLOGY WAS APPLIED <br />The Public Sector Services Assessment, adapted from the MacMillan Matrix for Competitive Analysis <br />of Programs', is an intensive review of organizational services resulting in recommended provision <br />strategies that range from affirming or advancing market position, to enhancing service through <br />investment, collaboration with others, and reducing or eliminating service. Santa Ana Team Members <br />were trained by Green Play to use the Public Sector Services Assessment tool; to understand each <br />service's market segment and strength or weakness of its position within that market; and to identify <br />alternative providers, core services, and optimal provision strategies. <br />This assessment looks at each service in relation to the vision and mission of the PRCSA; values of <br />the community, market position; other service providers in the area, including quantity and quality of <br />provider; and the economic viability of the service. <br />WHAT WAS LEARNED: KEY FINDINGS <br />The PRCSA staff are extremely dedicated to the Santa Ana community and have made an admirable <br />effort to provide a variety of high -quality services aimed at improving the health and vitality of residents. <br />Staff efforts can be enhanced by addressing several key findings that emerged during the study, as <br />highlighted in Figure 3. <br />Figure 3: Key Findings <br />1 Alliance for Nonprofit Management <br />�3 <br />65B-17 r-'= <br />