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EXHIBIT A: NAVIGATION CENTER SCOPE OF SERVICES CASE MANAGEMENT A Case Manager's primary function is to connect clients to an array of social services, entitlements, Food Stamps, Medi-Cal, and assist clients with completing any applications for SSI, SSDI, Unemployment or retirement benefits. In addition, a Case Manager will work closely with the client to secure vital documents needed to obtain permanent housing such as:Birth Certificate, Driver's License or ID card, Social Security card, Passport, etc. Case Managers will also be the primary point of contact when assisting clients through legal issues, homeless court, and traffic tickets. Case Managers meet weekly, and at times much more frequently with clients to develop goals, to obtain and maintain housing, and to become stable and active in the community at large. Most importantly, Case Managers assist Housing Navigators when preparing a client for permanent housing. HOUSING NAVIGATIONAND SUSTAINABILITYSER VICES Housing Navigators support Case Managers as they work with clients to gain housing. A Housing Navigator's job is to cultivate and maintain housing inventory suitable to meet the needs of our clients. Housing Navigators assist clients when navigating the Housing Authority and the housing voucher system, landlord/tenant relations, rights and responsibilities of tenants. In addition, Housing Navigators can assist clients with a"hands on" approach when doing walkthroughs of potential units and introductions of the landlord and client. Housing Navigators assist clients from the housing application process through to the move in. Housing Navigators continue to support clients in housing as retention and stabilization specialists as well. SITEIPROGRAM MANAGEMENT The Site Manager is responsible for the day-to-day supervision of the facility and all staff assigned to the facility. Site Managers will maintain the facility up to city building codes and contractual obligations at all times. Site Managers serve as arbiter in client issues, and set standards of performance for all direct reports. Additionally, Site Managers will track and report on all contractual data and outcome reporting. SITE CLEANLINESS Site Assistants' primary function is to assist clients with their day-to-day needs including but not limited to: bedding, hygiene supplies, storage of personal items, transportation to and from appointments, laundry or food service where a client is physically incapable of completing these tasks without assistance. Site Assistants will also be responsible for the daily upkeep and cleanliness of the facility. In addition, a Site Assistant's role is to engage each client on a daily basis, build trust and rapport and ultimately a relationship that will allow for mutual communication and respect. This foundation is instrumental in addressing emergent issues with clients, and assisting in crisis de-escalation. 1 25B-44