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Security staff will be provided sensitivity training to better equip them to work with homeless <br />clients, and those in crisis. <br />ACCESS TO SAFE SHELTER <br />The Navigation Center will be accessible 24 hours a day, seven days/week, 365 days a year. In <br />order to decrease the impact to the surrounding neighborhood, access to bed availability will be <br />handled through a reservation system. No walk-ins for the Navigation Center Program or <br />services will be permitted. Illumination Foundation shall prioritize all beds at the facility for use <br />by persons who reside in Santa Ana, based on reasonable criteria established to determine <br />residency. Approved referral agencies are City of Santa Ana authorities, including but not <br />limited to members of the Santa Ana Police Department, Santa Ana staff, and/or third -parties <br />under contract with the City for outreach and engagement services with homeless individuals. <br />This includes CityNet, Illumination Foundation, and the Orange County Health Care Agency. <br />LENGTH OF STAY <br />Illumination Foundation proposes a 120- to 180-day length of stay; however based on a client's <br />vulnerability, chronicity, and available housing inventory, more time may be required. It is <br />Illumination Foundation's goal to match all eligible individuals to appropriate permanent <br />housing at the earliest opportunity. Each client will have a Case Manager and Housing <br />Navigator supporting their progress toward housing stabilization. The program is designed to <br />provide this support until a housing option becomes available. However, at any time a client <br />may be exited from the shelter for safety or continual shelter violations. <br />SLEEPING AREAS <br />Due to the nature of this facility, beds provided will be single beds, in a dorm setting. Each client <br />will be assigned a pillow and bedding for the length of their stay. Bedding will be washed and <br />changed at regular intervals to promote health and cleanliness. <br />Space will be divided to allow for separate sleeping areas for men and women, couples and <br />families. <br />Flexible sleeping space will also be provided for the transgender population, those dealing with <br />illness or for other special needs populations. <br />PET FRIENDLY <br />Illumination Foundation believes in providing support for the most vulnerable individuals and <br />their companion animals. The Navigation Center Program will provide space for a total of 30 <br />companion/service/support animals. Clients may bring (1) pet with them up to the shelter <br />maximum of 30. Animals must be maintained by the clients, however Illumination Foundation <br />can help with linkage to animal resources, including veterinary and hygiene services in most <br />cases. <br />5 <br />r <br />