PROPERTY REGISTRATION CHAMPIONS LLC (2)

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tl� PROCHAMPS As requested by the City basis, the Support Responsible Parties that have high levels of non -cot Responsible Party to make sure they understand the provide suggestions for ways to improve compliance. will target specific nee and discuss with the -compliance concern and Collaborative Registration Enforcement o PROCHAMPS provides a detailed report of all non-coTpliant registrations that can be considered for enforcement activities. This report can be printed or exported to Excel or used online. The Government Support Team will work with the City'to explore the most efficient and effective enforcement mechanisms. Custom reports, automated formal notices of violation and other collaborative enforcement capabilities can be provided. Support o The Support Team provides a high level of professional ongoing support via email, phone and live chat to both Government staff and Responsible Parties. This support covers the entire lifecycle of the registration process and all aspects of the PROCHAMPS registration program. o All support requests are tracked as tickets to ensure efficient resolution. o Through PROCHAMPS, the City has complete visibility into the status and resolution of all support tickets for their City. Training o PROCHAMPS will work with the City to provide ongoing training for all designated employees to understand the program and be proficient in the use of PROCHAMPS. o Every other week, PROCHAMPS staff provides online gaining specifically targeted at Government staff. This class can be attended as often and by as many employees the City deems necessary. ! o As requested, PROCHAMPS can conduct customized op -site or online trainings. Remittance and other Reports o A monthly remittance report will be prepared and delivered to the contact(s) designated by the community. This report will detail all properties registered and, ifnecessary, any refunds provided during the month. This report can also be generated at any time by the City from the PROCHAMPS application. o At any time, registrations can be printed ��, or exported to Excel from the PROCHAMPS application by the City. These registration reports can be filtered many different characteristics like registration st tus, RP, date registered, etc. o Up to five (5) custom fields of data can be provided by tl�e City to further enhance these reports. For example, council districts can he loaded in to PROCHAMPS and then can be used to filter only registrations in certain council districts. Property Registration Champions, LLC 2725 Center Place Melbourne, FL 32940