Laserfiche WebLink
3.4.1.2. S&S shall provide 30 days of AMI post -implementation remote support.. Issues will <br />be reported through the current issue reporting process protocol currently in place <br />between The City and S&S. <br />3.4.1.3. During this period, S&S will provide a weekly assessment report that indicates issues <br />including, open/closed defects, open issues, training issues, and remaining/open risks as <br />they pertain to the AMI implementation. <br />3.4.1.4. Issues will be reported by The City using the current support process in place <br />establishing Tickets in the system and will be coded as AMI Issues so the implementation <br />team can resolve during the post go Live support period. <br />3.4.1.5. Complete Project closure and acceptance results in transition to standard support will <br />be when all Showstopper and High Issues are resolved. Please refer to the 2020 Systems <br />& Software Support Guidelines which defines issue levels. <br />3.5. Project Management <br />3.5.1. Project Management under the AMI Stage 1 will fall under the enQuesta Upgrade <br />Project Manager. <br />3.5.1.1. The S&S PM will create and update a project schedule on a monthly basis and submit <br />it to the Customer PM(s) for review and approval. Regular Project Team meetings will <br />be held weekly via conference call. <br />25H-103 Page 96 <br />