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SCHEDULE"B" <br />MAINTENANCE AND SUPPORT SERVICES <br />OPOON ivN <br />�VA SMARTU1 ORKS <br />Standard Support and Maintenance Services <br />SmartWorks Products <br />The purpose of this Exhibit is to provide our customers with information on our standard coverage, the services <br />which are included as part of your annual software support, a listing of ticket priorities, an outline of our <br />escalation procedures and other important details. <br />SmortWorks reserves the right to make modifications to this document as required. <br />Last Updated: January 31, 2018 <br />25H-191 <br />