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!`' SMARTWORKS <br />6. Assumptions <br />The Services, fees and delivery schedule for this project are based upon the following assumptions: <br />1. This SOW defines the scope of work for SmartWorks and does not include any work or expenses <br />required from other vendors including GIS, AMI, CIS, etc. <br />2. This project currently has, and will continue to have, the support of senior Customer management <br />and will be assigned sufficient priority with respect to other projects to ensure its success. <br />3. Customer will assign a Project Manager to act as an internal resource and guide throughout this <br />project. <br />4. Customer will secure the appropriate staff in a timely fashion in order to discuss or review the <br />various materials produced when required, provided SmartWorks gives reasonable notice of such <br />request. <br />5. SmartWorks will provide a written agenda and notice of any prerequisites to prior to any onsite or <br />remote sessions. <br />6. SmartWorks will provide adequate resources to support the efforts to complete the project as <br />schedules and within the constraints of the project budget. <br />7. SmartWorks will provide the resumes for resources assigned to the project upon's request. <br />8. Customer agrees to facilitate any required logistics between additional vendors, Customer resources <br />and SmartWorks for the fulfillment of this SOW. <br />9. Customer will secure, as required and in a timely fashion, the assistance and cooperation of third - <br />party vendors (e.g. AMI, OMS) to ensure a successful implementation. A Change Order may be <br />created if the third -party vendor is unavailable or non -cooperative and as such results in an impact <br />to the schedule or effort. <br />10. Third -Party vendor solutions are able to provide data required by the SmartWorks Software as well <br />as accept information provided by the SmartWorks Software. <br />11. All third -party software and hardware products are assumed to perform correctly in Customer <br />environment, in accordance with the appropriate third -party vendor's specifications. <br />12. All documentation provided by Customer shall be up-to-date and accurate or if that is not the case, <br />advise SmartWorks as such. <br />13. All network components supplied by Customer are working properly and are free of defects and will <br />meet minimum industry standards provided during the project. <br />14. To minimize project costs, the majority of project work will be performed at one of the SmartWorks' <br />locations except for project activities where onsite is deemed more effective. <br />15. Customer will provide the appropriate monitored remote access to its network, facilities, and <br />systems as may be required to perform activities from one of SmartWorks' locations. SmartWorks <br />shall abide by all rules and directions of Customer when accessing Customer's network, facilities or <br />systems. A Change Order may be created if appropriate remote access to its network is not <br />available, resulting in project delays. <br />16. Any items not explicitly identified within this document are considered out of scope. Any changes to <br />those responsibilities and/or deliverables will be considered a change in scope for the project. Any <br />City of Santa Ana—SmartWorks Statement of Work <br />2 5 H -$ V Page 79 <br />