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E. POs will be faxed, transmitted electronically, or mailed and shall be the only authorization <br />for the Contractor o place an order. <br />F. POs and payments for service will be issued only in the name of the Contractor. <br />G. Contractor shall adapt to changes to the ordering method or ordering procedures as required <br />by the City during the term of the agreement. <br />H. Change orders shall be agreed upon by Contractor and City and issued as needed in writing <br />by the City. <br />XVI. ACCOUNT MANAGER / SUPPORT STAFF FOR EXERCISES <br />A. Proposer shall provide a dedicated competent account manager who shall be responsible <br />for the City account / agreement. The account manager shall receive all orders from the <br />City and shall be the primary contact for all issues regarding the Proposer's response to <br />this RFQ and any agreement which may arise pursuant to this RFQ. <br />B. Proposer shall also provide adequate, competent support staff that shall be able to service <br />the City during normal working hours, Monday through Friday. Such representative(s) <br />shall be knowledgeable about the agreement, training offered, and able to identify and <br />resolve quickly any issues included, but not limited to order and invoicing problems. <br />C. Proposer account manager shall be familiar with City requirements and standards and work <br />with the City to ensure that established standards are adhered to. <br />Proposer account manager shall keep the City and ASAUA Training & Exercise Program <br />Manager informed of requests from departments as required. <br />XVIL INVOICING FOR TRAINING AND/OR EXERCISE COURSES <br />A. Contractor shall invoice the City, unless otherwise advised, upon satisfactory receipt of <br />performance of services. <br />B. City will use best efforts to make payments within forty-five (45) days following receipt and <br />review of invoice and upon complete satisfactory receipt of performance of services. <br />C. Invoices should be Emailed to: <br />Sgt. Roland Andrade <br />Santa Ana Police Department <br />Homeland Security Division / M-18 <br />60 Civic Center Plaza <br />P.O. Box 1981 <br />Santa Ana, CA 92701 <br />Email: RAndrade2ksanta-ana.ora <br />D. City shall notify Contractor of any adjustments required to invoices. <br />20A-60 <br />