WEST COAST ARBORIST, INC. (3) - Laserfiche WebLink

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As we work with, or near, the public, we are mindful that we will most likely be the first person the public contacts. We have a full- time Customer Service Department with each Customer Service Representative (CSR) trained in addressing concerned residents and bystanders. Complaints 9 Damage Resolution Should there be any property damage, we adhere to specific procedures to resolve the problem. The Foreman on the job site will notify the resident and the Inspector immediately. If the resident is nut at home, then we will leave a WCA card with instructions to call our Claims Coordinator in our corporate office. The ultimate goal at ench work site is to leave the property in the some condition as before we entered it. We will notify the Agency Representative immediately upon damage of personal property including plans for corrective measures to take place within 48 All WCA vehicles are equipped with an Accident Kit should anything happen during the work day. Each kit has an Incident Report, an Accident Report, an Injury Report, a camera, First Aid instructions and protocol for contacting the corporate office. A computerized log of all incidents is maintained to include the date, time of occurrence, location, problem and action to be taken pursuant thereto or reasoning for non -action, Any activities found by the Agency to be unacceptable will be rectified immediately. All other complaints will be abated or resolved within twenty-four (24) hours of the occurrence. We have teams specifically assigned for handling damage to properties, both private and public, Through our communication system, we have the ability to dispatch either of these teems and have them respond immediately to the site for proper repair. We pride ourselves on professional workmanship to avoid these types of incidents, however, should one occur, we take all appropriate measures to resolve the matter in a timely and efficient manner. NAoCas "k OATH 0F I Jt, MENT WCAis committed to wmrkyng with the Cityofl�anchmCucammngastafftm developandmaintain o work sohedola that wiliprowdo the citizens with the most effectit'e ondefficientme= to parform tree care services We willadhera to the schedule establishedbythe City andensurerestdents of ourdodicatiaa to campleting arktn a timelymanner, We understandthottheremaybe flactoations in the Sty' budgetand that the Citymayaskus to reduce servlcelevels in an effort to meet the current emanmmio demands 9ybaing f/h/hle, we can help to case any fynanc/alstrain promote contractor stabilityeadpuarantee residents with quality tree care Bmustomerserytre This is our math ofcammitmentto apboldthe prestigious namesake of the City of Rancho 6oramonga byprovidinggmld standard trine mare services. atrick MahaneY , 9 esident 7/24/19 16 Page 208