4 - UPDATE_TO_HCV_ADMIN_PLAN_202012-01

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withdrawing a voucher; refusing to enter into a HAP contract or approve a lease; refusing to process or provide assistance under portability procedures. Notice to the Applicant [24 CFR 982.554(a)] SAHA must give an applicant prompt notice of a decision denying assistance. The notice must contain a brief statement of the reasons for SAHA decision, and must also state that the applicant may request an informal review of the decision. The notice must describe how to obtain the informal review. Scheduling an Informal Review SAHA Policy A request for an informal review must be made in writing and delivered to SAHA either in person or by first class mail, by the close of the business day, no later than 14 days from the date of SAHA's notice of denial of assistance. Except as provided in Section 3-III.G, SAHA will schedule and send written notice of the informal review within 14 days of the family's request. Remote Informal Reviews All PHA policies and processes for remote informal reviews must be conducted in accordance with due process requirements and be in compliance with HUD regulations. SAHA Policy SAHA has the sole discretion to require that informal reviews be conducted remotely in case of local, state, or national physical distancing orders, and in cases of inclement weather or natural disaster. In addition, SAHA will conduct an informal review remotely upon request of the applicant as a reasonable accommodation for a person with a disability, if an applicant does not have child care or transportation that would enable them to attend the informal review, or if the applicant believes an in -person informal review would create an undue health risk. The PHA will consider other reasonable requests for a remote informal review on a case -by -case basis. Conducting Remote Informal Reviews The PHA must ensure that the applicant has the right to hear and be heard. SAHA Policy SAHA will conduct remote informal reviews via telephone conferencing call -in or via videoconferencing. If the informal review will be conducted via videoconferencing, SAHA will ensure that all applicants, applicant representatives, SAHA representatives and the person conducting the informal review can adequately access the platform (i.e., hear, be heard, see, and be seen). If any applicant, applicant representative, SAHA representative, or person conducting the informal review is unable to effectively utilize the videoconferencing platform, the informal review will be conducted by telephone conferencing call -in. LEI