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For decisions related to the family's annual or adjusted income, the determination of the <br />appropriate utility allowance, and the determination of the family unit size, SAHA must notify <br />the family that they may ask for an explanation of the basis of the determination, and that if they <br />do not agree with the decision, they may request an informal hearing on the decision. <br />For decisions related to the termination of the family's assistance, or the denial of a family's <br />request for an exception to SAHA's subsidy standards, the notice must contain a brief statement <br />of the reasons for the decision, a statement that if the family does not agree with the decision, the <br />family may request an informal hearing on the decision, and a statement of the deadline for the <br />family to request an informal hearing. <br />SAHA Policv <br />In cases where SAHA makes a decision for which an informal hearing must be offered, <br />the notice to the family will include all of the following: <br />• The proposed action or decision of SAHA. <br />• A brief statement of the reasons for the decision including the regulatory <br />reference. <br />• The date the proposed action will take place. <br />• A statement of the family's right to an explanation of the basis for SAHA's <br />decision. <br />• A statement that if the family does not agree with the decision the family may <br />request an informal hearing regarding the decision. <br />• A deadline for the family to request the informal hearing. <br />• To whom the hearing request should be addressed. <br />• A copy of SAHA's hearing procedures. <br />Scheduling an Informal Hearing [24 CFR 982.555(d)] <br />When an informal hearing is required, SAHA must proceed with the hearing in a reasonably <br />expeditious manner upon the request of the family. <br />SAHA Policv <br />A request for an informal hearing must be made in writing and delivered to SAHA either <br />in person or by first class mail, by the close of the business day, no later than 14 days <br />from the date of SAHA's notice to terminate assistance. <br />SAHA will schedule and send written notice of the informal hearing to the family within <br />30 days of the family's request. <br />The family may request to reschedule a hearing for good cause, or if it is needed as a <br />reasonable accommodation for a person with disabilities. Good cause is defined as an <br />unavoidable conflict which seriously affects the health, safety or welfare of the family. <br />Requests to reschedule a hearing must be made orally or in writing prior to the hearing <br />date. At its discretion, SAHA may request documentation of the "good cause" prior to <br />rescheduling the hearing. <br />i i i <br />