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UNDERSTANDING OF NEED Philosophy Experience Resources LISTENING WITH A LASER FOCUS TO UNDERSTAND YOUR NEEDS While we share our knowledge and experience, first, we listen to understand your needs and sharpen our attention to focus in on your goals. What we learn from you sparks our creative problem solving. We have a 110% commitment to deliver the design solutions that are best suited for your profram and your vision. CLIENT SERVICE Principals play a key role in understanding your needs and stay involved throughout the life of your projects. To address client satisfaction from day one, our Principal -in -Charge, Sima Hassani, will have a key role in developing an initial understanding of your expectations. She will periodically meet with you to develop a "scorecard" of our team performance against your expectations and make the necessary changes if required to not only meet but exceed your expectations. INCORPORATING LESSONS LEARNED INTO BEST PRACTICES We have over 31 years of experience providing on -call services to public agencies. Importantly, we promote an internal culture of collaboration, mentorship and knowledge - sharing so lessons learned are passed onto others and incorporated in to best practices and future projects. THOROUGH UNDERSTANDING OF CODE REQUIREMENTS & RAPPORT WITH PUBLIC AGENCIES We have over 25 years of experience with ADA, Fire+Life Safety, DSA, Health, Title 24 and other local code requirements necessary to deliver projects of all types and sizes. As a relationship - based organization, our collaborative efforts with State Fire Marshal, Health Department and other public agencies are based on trust and respect, to ensure timely submittal and approval processes for your projects. AGILE AND VERSATILE RESOURCES Our "rapid -response" experience profoundly influences how we partner with all our clients: we listen carefully; we deploy our resources with great agility, versatility, and timeliness, anticipating unforeseen conditions; we are code experts; and offer deep experience with a wide range of technical consultants; and we consistently deliver results that exceed expectations. SINGLE POINT OF CONTACT AND CONTINUITYOF PROJECT MANAGEMENT We dedicate a single Program Manager to serve as the primary liaison to the City in addition to multiple Project Managers who are committed to the life of their projects from programming through design and construction. We carefully select and assign team members to each project, aligning client goals and project needs with staff availability and expertise. Extensive On -Call Experience: Projects for on -call clients have been a significant portion of our work over the last 31 years. We are presently working with 18 public clients as their on -call architects. M 25G-101