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EXHIBIT 1 FIRST AMENDMENT TO AGREEMENT WITH INFOSEND, INC. TO PROVIDE BILL PRINTING, MAIL SERVICES, AND PAYMENT PROCESSING SERVICES THIS FIRST AMENDMENT TO AGREEMENT, dated as of this 15`h day of December by and between InfoSend, Inc., a California corporation (hereinafter "Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"), collectively "the Parties". RECITALS: A. The Parties entered into that certain Agreement #A-2019-153, dated September 3, 2019, ("said Agreement") by which Consultant, having special skill and knowledge in the field of Bill Print - Processing, Printing and Mailing (PPM) services as well as Electronic Bill Presentment and Payment (EBPP) services, agreed to perform such services for the City. B. The Parties desire to amend the Scope of Services, Compensation, and Term clauses of said Agreement. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the Parties agree as follows: The Parties hereto now desire to amend Sections 1, 2, and 3 of said Agreement to read as follows: 1. SCOPE OF SERVICES: 1. SCOPE OF SERVICES Consultant shall provide paper bill processing, printing and mailing services along with electronic bill presentment and payment services, and other related professional services as detailed in the scopes of services attached hereto as Exhibits A and C and hereby incorporated herein by reference. a. Processing, Printing and Mailing (PPM) Services. The paper bill processing, printing and mailing (PPM) process consists of processing data, address validation and POSTNET bar coding, printing documents, mail preparation, applying presorted postage and sending via the United States Postal Service for the City's: (1) Municipal Utility Services bills; water conservation program notices, water quality program notices, Municipal Utility Services rate change advisories, awareness & education campaign notices, advanced meter infmstructure notices and advisories, penalty and/or collection notices, and other related miscellaneous notices, form correspondence and advisories including paramedic subscription notices; (2) Business License Tax bills, renewal statements, certificates and licenses, penalty/and or collection notices, and other related miscellaneous notices, form correspondence and advisories; (3) Dog License Bills, rabies 20D-5