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COMMUNICATIONS SUPPORT GROUP
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Last modified
12/28/2020 12:08:35 PM
Creation date
12/28/2020 12:07:35 PM
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Contracts
Company Name
COMMUNICATIONS SUPPORT GROUP
Contract #
A-2000-161
Agency
Parks, Recreation, & Community Services
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"Exhibit A" <br />Contractor agrees to provide, at the request of the City Manager or designee technical <br />support to City Manager and Executive Director of the Parks, Recreation and Community <br />Services Agency for the City's Cable Television operations including but nottlimited to <br />cable programming, customer service and franchise compliance/ administration„ and at <br />its own cost and expense the following: <br />1. Monitor currency and accuracy of franchise security and certificate of insurance <br />documents provided by the Cable Operator. <br />2. Receive/document resolution to subscriber's complaints and respond to cable <br />television program inquiries from City Officials and citizens. <br />3. Provide information for and attend Santa Ana Cable Advisory Board Meetings as <br />requested. <br />4. Monitor cable Operators telephone response time and report results to City. <br />5. Maintain databases necessary to monitor Cable Operator's compliance to City Cable <br />Cable Television Subscriber Protection Ordinance and franchise agreement and to <br />provide information based on inquiries. <br />6. Maintain in City Cable office historical and current records of cable television <br />program, franchise agreement and related documentation. <br />7. Plan and coordinate programming requirements for programming that is shown on <br />City Channel 3. <br />8. Provide comprehensive technical performance testing of the subscriber cable and I - <br />NET systems as set forth in Exhibit `B". This testing will be conducted during the <br />months of July and August. <br />9. Prepare a comprehensive cable requlatory report documenting overall cable operator <br />activity, performance and compliance to the franchise agreement. This report will be <br />completed at the conclusion of the calendar year. <br />10. Prepare a report documenting the programming that was prepared and shown on <br />Channel 3 and the operators compliance to the franchise agreement. <br />11. Develop alternatives for the production of city cable television programming for the <br />negotiation of the forthcoming franchise renewal negotiations. <br />12. Perform a cost study of public access programming. <br />13. Prepare a report of current and potential uses of the INET system. <br />
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