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i\x <br />MHC SOFTWARE <br />Software Implementation and Maintenance Services: <br />Service <br />Description <br />Price <br />Software <br />• Remote Implementation Services (web <br />Included with <br />Implementation <br />meeting/VPN/telephone) <br />software <br />o Project Planning <br />licensing <br />o Installation, Training and Customer Support <br />• On -site Implementation Services (optional) <br />Optional - Extra <br />o 1 trip for 1 day <br />$1,500/day plus <br />• All types of implementation services noted above <br />reasonable travel <br />expenses <br />Software <br />Software maintenance entitles the customer to: <br />$540 <br />Maintenance <br />(1) Software upgrades for licensed application components sold <br />+$100 <br />and licensed by MHC <br />(2) Software support and training services via toll -free phone <br />(18% of the then - <br />number and web meetings <br />current perpetual <br />(3) Software for components licensed by MHC that supports the <br />license list prices, <br />continuing compatibility with existing ERP/integrated business <br />annually) <br />application software that has been upgraded (i.e., as customers <br />(software <br />upgrade integrated business functionality from one release to <br />maintenance <br />the next, they can work with MHC Software to plan and <br />commences ninety <br />(90)calendar days <br />maintain compatible MHC Software functionality without re- <br />after software <br />licensing the software); maintenance does not include support <br />delivery for all non - <br />for additions to ERP/integrated business applications, a change <br />ocia products; there <br />of ERP/integrated business application nor technological <br />Is a required $100 <br />platform changes for MHC or ERP/integrated business <br />fee for the initial 90- <br />day period, due 90 <br />applications nor the services required to support customer- <br />days after software <br />initiated changes other than those listed above <br />I delivery) <br />Post -Implementation Support; <br />For customers who choose to make technological platform changes or resource support changes post -implementation <br />(i.e., after 30 days of MHC software use in a production environment), MHC will support the additional effort required to <br />complete the changes on a time and materials basis, based on a to -be -estimated amount of hours at the current MHC <br />billable rate. <br />Payment Terms: Post Implementation Support or Services, if required, will be invoiced upon work completion; payment <br />is due 30 days after receipt of invoice. <br />12000 Portland Avenue South, Suite 230 • Burnsville, Minnesota S5337 <br />800.588.3676 • Main: 952.882.0884 • Fax 952.882.0484 <br />www.mhcsoftwareinc.com <br />Page 2 of 3 <br />