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<br />Orozco, Norma <br />From:Yoselinda Mendoza <yoselinda.mendoza@gmail.com> <br />Sent:Tuesday, February 02, 2021 3:55 PM <br />To:eComment <br />Subject:E-Comment Non-Agenda Item (02/02/21) <br />Dear Santa Ana City Council, <br /> <br />My name is Yoselinda and I am a resident of Santa Ana. I am urging you all to take the necessary steps to make the rental <br />assistance program more accessible. In doing so, it makes it easier for Santa Ana residents to apply and complete the <br />application, which will help provide some alleviation for folks experiencing housing insecurity and keep people housed. This <br />will also help limit the spread of COVID-19. <br /> <br />As a volunteer tenant rights counselor and along with other volunteer tenant rights counselors, we have identified ways to <br />make the application process more accessible: 1) shorten the response timeframe when letting people know whether they <br />received the funds, 2) implement an appointment system for those that need in-person assistance (e.g., those that do not have <br />internet/computer devices), 3) updating the requirement to write a letter to the landlord and instead to allow tenants the <br />opportunity to also send a letter to the city to avoid retaliation from landlords, 4) create a how-to video in Spanish, <br />Vietnamese, and English about how to complete the application, and finally 5) since landlords can apply for rental assistance <br />there needs to be a way to hold them accountable and not have them overcharge their tenants. <br /> <br />Thank you, <br />Yoselinda <br />1 <br />