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their residency without requiring a visit to their library branch. By utilizing a potential new <br />patron's name and mobile phone number, the pilot test system relies on zip code to determine <br />the new patron's service area. When a new patron is added through the Libby app, the patron <br />record is then available to the library for new patron reach out so that they can be set up with a <br />full library card. This service is available for an additional fee of $0.90 per successful patron. <br />Business Plan <br />OverDrive's will have 3-5 individuals who work on this contracted service for Santa Ana Public <br />Library, including Meghan (Collection Development Specialist 1) and Sarah (Account Specialist I) <br />listed above as the primary individuals who work with the library. In addition, Emma Dwyer <br />(Collection Development Analyst), Karen Estrovich (Director of Collection Development), and <br />Leslie Prusinski (Manager, Library Partner Services) may assist in working with Santa Ana Public <br />Library for any needs that may arise with their OverDrive service. <br />Meghan and Sarah visit California at least once a quarter to visit library partners and plan their <br />trips throughout the year around the different areas of the state. During their visits, they <br />typically will plan time for a meeting with the library around major OverDrive updates, a <br />Partner Analysis Review, and any outstanding issues the library may have. For smaller library <br />systems, they will also hold staff and/or user training sessions surrounding Marketplace, the <br />OverDrive app, and Libby. <br />There will be no subcontractors utilized for this service. <br />