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C I Solutions <br />Card Integrators Corporation <br />�'G 0'J RLE <br />'PROCEED <br />q (o A1XE'EXP1K$ <br />CO U'L) <br />p , i;,�UICCI!- <br />N-2021-027 <br />3625 Serpentine Drive, Los Alarms, CA 90720 <br />www.cardintegrators.com <br />LICENSE AND SERVICE <br />O,pD(CMDR %OrenSon)(I)LB AGREEMENT DETAILS PROVIDED BY Cl SOLUTIONS <br />Please sign and submit the completed form to ericaaAcardinteerators.com or by fax to (562) 493-2714. <br />This agreement provides technical support of your CI Solutions software or ID card system hardware for one year or as <br />indicated on your sales order. Support is provided by CI Solutions (Card Integrators) Monday— Friday 8:30 AM — 5:00 PM, <br />P.S.T. <br />Terms of Software Service Agreement: CI Badge, CI Badge 8.31, Campus Safety Suite and CI Verify <br />1) Be prepared to communicate your customer number and software type. <br />2) Cl Solutions (Card Integrators) provides telephone support during its normal hours of operation, 8:30 a.m. to 5:00 <br />p.m. P.S.T. <br />3) Technical support conforms to operating specifications of all software systems as originally provided. <br />4) CI Badge 8.31 API is a licensed product and requires an annual subscription fee. Subscription fees are billed in <br />advance of the applicable subscription period. <br />5) License/Service agreement contract holds for term indicated on sales order. <br />6) Additional card layouts for CI Badge are subject to a custom design and installation fee. <br />7) Parts, labor and loaner printer is covered under a separate printer service agreement available through CI Solutions <br />(Card Integrators). <br />8) Cl Solutions software reinstallation: CI Solutions includes the reinstallation of CI Badge vx.x, <br />Campus Safety Suite and Cl Verify only if the software ceases to function due to programming issues and file <br />corruption not related to computer viruses, malware and ransomware attacks. We do not support the reinstallation <br />when the host computer stops functioning or needs to be moved to a new location/computer. You will be charged <br />our standard technical service fees to move systems. <br />9) Installation Files: If you lose your installation files, we will provide you with a USB or File Transfer Service for a <br />nominal fee of $75. Please keep in mind this will only include the configuration from the time the system was set up. <br />If you have made additional customizations they will not be included. <br />10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions <br />version upgrades are not included. <br />Conditions of Software Service Agreement: <br />1. Register a system administrator for the annual term. This person serves as the point of contact for all support <br />requirements between CI Solutions (Card Integrators) and the customer. <br />2. Provide direct access to phone support at the physical placement of the ID System and be at your ID system when <br />you place the support call. <br />3. Provide internet remote access for system. <br />4. Before installing any additional software or hardware to your system, notify Cl Solutions (Card Integrators). Any <br />damage, misuse or corruption of software or hardware due to the addition of software or hardware without prior <br />notification to CI Solutions (Card Integrators) will void maintenance protection. <br />5. Ensure that operating environment is clean and do not attempt to operate the system in any extreme environmental <br />conditions. <br />Terms of Limited Service Agreement: ID Card Printer <br />1) Be prepared to communicate your customer number and printer serial number. <br />2) Includes unlimited telephone and/or internet remote access support, printer parts and labor only. <br />3) Limited service agreement excludes loaner printer, contact sales for price on a loaner unit. <br />Page 1 <br />