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City of Santa Ana <br />Scope of Work <br />Name of Organization People for Irvine Community Health DBA 2-1-1 Orange County (211 OC) <br />Name of Funded Program SAVES Virtual Front Door Program <br />Annual Accomplishment Goal <br />I. Total number of unduplicated clients (Santa Ana and Non -Santa Ana Residents) anticipated to be served by the <br />funded program, named above, during the 12-month contract period. <br />4200 Persons <br />II. Number of unduplicated Santa Ana residents expected to be served by the funded program during the 12-month <br />contract period. <br />4200 Persons <br />Program and Funding Description <br />III. Description of Work - In the space below, describe the program to be funded during the 12-month contract period. <br />What specific activities will be undertaken during the contract period. Please be concise in your response. Only the <br />viewable space will print. <br />.)Design and build out a Virtual Eviction Prevention Assessment tool available for Santa Ana residents who can self -assess <br />o be utilized for phone assessments including: <br />Zip code driven <br />Design and build of the assessment questions to help determine prioritization <br />Client demographic data and assessment information data capture <br />Ability to have ongoing dialog with resident <br />Threshold answers weighted and configured for case managers to help in the prioritizing <br />!) Assess Santa Ana residents via phone at 211OC's Contact Center <br />Contact Center staff will complete the assessment over the phone for Santa Ana clients facing access or barrier issues or <br />vould prefer being assessed by phone <br />The balance of the Items listed above will be included in this process <br />t) Input resident profile data into the HMIS <br />Clean Virtual Eviction Prevention Assessment data & Import resident profile record Into HMIS <br />Export assessment answers into PDF format, and upload into resident's HMIS record, so that the case manager can see all of <br />he data associated with the client <br />Based on unique Santa Ana calls for rental assistance answered from the 2110C Contact Center from Mar -Nov. 2020 (1,037 in <br />1 9 month period), we expect 211OC's contact center to handle about 1,380 requests. We are estimating that 50% of these <br />equests for rental assistance will go directly to the website. <br />I) TIMEFRAME: Based on budget 3 months (completing 4/30/2021) <br />Schedule of Performance <br />Estimate the number of unduplicated Santa Ana residents to be served by the funded program during the 12-month <br />contract period per quarter. (Enter number of new Santa Ana clients served each quarter. If they were served in <br />quarter 1 do not count them again in quarter 2) <br />Quarter 1: July 1 - September 30 <br />Persons <br />Quarter 2: October 1 - December 31 <br />Persons <br />Quarter 3: January 1 - March 31 <br />2100 <br />Persons <br />Quarter 4: April 1 -June 30 <br />2100 <br />Persons ** Thru May <br />4200 <br />Total unduplicated Santa Ana Residents to be served. <br />Schedule of Invoicing <br />Estimate the amount of grant funds to be requested during the 12-month contract period on a quarterly basis. <br />Quarter 1: July 1 - September 30 <br />$0.00 <br />Quarter 2: October 1 - December 31 <br />$0.00 <br />Quarter 3: January 1 - March 31 <br />$56,408.00 <br />Quarter 4: April 1 -June 30 <br />$42,5g2 00 <br />$ 99,000.00 ITotal Grant <br />Exhibit A <br />Page 1 of 1 <br />