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E. POs will be faxed, transmitted electronically, or mailed and shall be the only authorization for the Contractor o place an order. F. POs and payments for service will be issued only in the name of the Contractor. G. Contractor shall adapt to changes to the ordering method or ordering procedures as required by the City during the term of the agreement. H. Change orders shall be agreed upon by Contractor and City and issued as needed in writing by the City. XVI. ACCOUNT MANAGER / SUPPORT STAFF FOR EXERCISES A. Proposer shall provide a dedicated competent account manager who shall be responsible for the City account / agreement. The account manager shall receive all orders from the City and shall be the primary contact for all issues regarding the Proposer's response to this RFQ and any agreement which may arise pursuant to this RFQ. B. Proposer shall also provide adequate, competent support staff that shall be able to service the City during normal working hours, Monday through Friday. Such representative(s) shall be knowledgeable about the agreement, training offered, and able to identify and resolve quickly any issues included, but not limited to order and invoicing problems. C. Proposer account manager shall be familiar with City requirements and standards and work with the City to ensure that established standards are adhered to. Proposer account manager shall keep the City and ASAUA Training & Exercise Program Manager informed of requests from departments as required. XVIL INVOICING FOR TRAINING AND/OR EXERCISE COURSES A. Contractor shall invoice the City, unless otherwise advised, upon satisfactory receipt of performance of services. B. City will use best efforts to make payments within forty-five (45) days following receipt and review of invoice and upon complete satisfactory receipt of performance of services. C. Invoices should be Emailed to: Sgt. Roland Andrade Santa Ana Police Department Homeland Security Division / M-18 60 Civic Center Plaza P.O. Box 1981 Santa Ana, CA 92701 Email: RAndrade2�a.ora D.. City shall notify Contractor of any adjustments required to invoices.