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EXHIBIT A <br />Ril <br />TECHNOLOGY UNLIMITED INC <br />6802 South 2201h Bldg. 92 Kent, WA 98032 <br />Phone 206.575.8544 • Fax 206.575.4602 • TUIUSA.COM <br />TECHNOLOGY UNLIMITED SCOPE OF SERVICE FOR <br />CITY OF SANTA ANA <br />ARTICLE I: SCOPE OF SERVICES <br />1. This agreement shall be valid from March 1, 2021 through February 29, 2024. <br />2. For the duration of the agreement Technology Unlimited, Inc. will provide on -site service including all <br />parts, labor, and travel time necessary to repair and maintain the equipment and software in good working <br />order. This includes the performance of two preventative maintenances. <br />3. The following items are not covered by Technology Unlimited, Inc. maintenance agreements and will <br />be billed at standard Technology Unlimited, Inc. time and material rates: <br />a) Consumable supplies such as paper, toner, ink, ribbons, drums, or any other item specifically <br />listed by the manufacturer as a consumable supply item. <br />b) Any service or repair required due to accident, operator negligence, natural disaster, terrorism, <br />civil disorder, war, unauthorized modification, relocation of equipment, or other acts of use outside <br />of the manufacturer's recommendations. <br />c) Reconditioning of equipment that has reached the end of its useful life <br />d) Any repair as a result of environmental problems such as excessive dirt, dust, power failure, <br />heating or air conditioning failure. <br />e) Any event outside the control of Technology Unlimited, Inc. that may impact our ability to <br />service the equipment such as discontinuation of spare parts or support by the OEM, bankruptcy <br />or insolvency of the OEM, or other factors beyond the control of Technology Unlimited, Inc. <br />f) Reprogramming of equipment. <br />g) Repairs or changes required by endorsement changes, name changes, or other causes that <br />require repair for reasons other than the mechanical failure of the equipment covered by this <br />agreement. <br />4. Service hours are 8am to 5pm Monday through Friday excluding holidays unless otherwise indicated <br />within the agreement or invoice for services. Technology Unlimited, Inc. will provide a response time of no <br />less than four hours for a service call. <br />Page 9 of 10 <br />