NEW HORIZONS CAREER DEVELOPMENT SOLUTIONS

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Career Development Solutions. Veteran's Refund Policy New Horizon CDS Veterans Refund Policy complies with CFR 21.4255. In the event the veteran or eligible person fails to enter the course, withdraws, or is dismissed at any time prior to completion, any unused portion of tuition, fees, and other charges is refunded. Any amount in excess of $10 of the application/Registration Fee (non- refundable) is subject to a 100% pro-rata refund policy. The amount charged will not exceed the exact pro-rata portion of total charges. The length of the completed portion of the course will be prorated over its total length, and the exact proration will be determined by the ratio of the number of days of instruction completed by the student, to the total number of instructional days in the course. Refunds are made within 40 days of the last date of the student's attendance. Grievance Procedures If you encounter any problems concerning the education or administration of this program, please contact your Instructor Immediately and state your grievance in writing to allow us to help you. The issue will not be addressed until a written grievance has been submitted to the following New Horizons Career Development Solutions staff: • 1st level - Your Guidance Counselor • (Please Allow 3 Business Days) • 2nd level - Your Campus Education Advisor • (Please Allow 3 Business Days) • 3rd level - Director of Career Development • (Please Allow 3 Business Days) • 4th level — Vice President of Career Development • (Please Allow 3 Business Days) If the 1st level staff (Guidance Counselor) has not responded to your grievance issue in a satisfactory manner, please proceed to the next level of authority. "A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll -free or by completing a complaint form, which can be obtained on the bureau's internet web site www.bppe.ca.gov "Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at 1747 North Market, Suite 225, Sacramento, CA 95834, P.O. Box 980818, West Sacramento, CA 95798.0818 www.bppe.ca .gov, toll -free telephone number (888) 370.7589 or fax (916) 263 263.1897 or (916) 431.6959 Reimbursement to Veterans and Eligible Persons For information or for resolution of specific payment problems, the veteran should call the DVA Nationwide toll free number at 1-800-827-1000 Credit Evaluation Policy Students who enter New Horizons Career Development Solutions with previous training in the course to be pursued will be tested upon enrollment and when appropriate, be given credit for prior educations and/or experience. Evaluation will be based upon a written exam, an oral exam, official documentation or certificates or a combination of the above criteria. Credit will be recorded on enrollment record and the length of the course shortened proportionately. Tuition will be adjusted accordingly. In addition the student and the Department of Veteran's Administration (DVA) shall be notified. All prior training is subject to evaluation.