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F. Contractor shall offer course content that satisfies the five preparedness priorities identified <br />in the ASAUA Multiyear Training & Exercises plan. The ASAUA MTEP is attached for <br />reference. <br />G. Contractor shall provide all required training material, handouts, course syllabus and/or <br />written curriculum. <br />H. Contractor shall collect written survey comments/course evaluations from participants at the <br />conclusion of every course offered. Survey/course evaluations will be conducted in a manner <br />specified by the City. A standardized course survey form will be provided to the successful <br />proposers. A record of responses shall be maintained throughout the term of the agreement <br />by Contractor, and organized by training course, date, instructor, etc. Frequently mentioned <br />comments shall be reported to City Project Manager. Electronic reporting shall be made <br />available to the City upon request. <br />City reserves the right to cancel training courses with fourteen (14) calendar days' notice of <br />delivery date. City shall not be charged for the class, travel costs, or training materials by <br />Contractor if cancellation occurs within this period. <br />J. City reserves the right to cancel training courses for student minimums not being met. <br />K. Contractor shall provide and assign high quality instructors on a consistent basis to deliver <br />the specified courses. <br />L. All instructors shall use the methods suggested by the training protocols established, such as <br />maintaining and updating each training syllabus; introducing and following objectives for <br />each class; completing training as described; and utilizing training aids such as audio/visual <br />systems. <br />M. Contractor and all its instructors shall provide immediate feedback to the City via the ASAUA <br />Homeland Security Regional Training and Exercise Program Manger regarding all customer <br />requests for new or additional services, or to report complaints. <br />N. Contractor will be paid for services rendered. Training days are generally eight (8) hours long <br />(e.g. 8:00 AM — 5:00 PM), including a one (1) hour lunch break. Schedule should include <br />regular breaks on a 50110 break ratio — for every fifty (50) minutes of instruction, there should <br />be a ten (10) minute break. Half days are defined as four (4) hours or less of instruction. <br />O. Training venues may be provided by the City or by hosting agencies based on the needs of <br />the course. Contractor must be able to secure training sites at any of the jurisdictions within <br />the ASAUA. <br />P. All Contractor -developed courses must be approved by California Office of Emergency <br />Services (Cal OES) for reimbursement under the Homeland Security Grant Program prior to <br />delivery. It is the responsibility of the Contractor to prepare all forms and documentation <br />necessary to obtain all course approvals at its cost. The ASAUA Homeland Security Regional <br />Training and Exercise Program Manager will assist Contractor with the submission of the <br />