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price and terms negotiated between the City of Santa Ana and Invengo American <br />Corp. The terms and price of this negotiation will be agreed upon at a minimum <br />of sixty days prior to end of the extended warranty period. If the City of Santa <br />Ana and Invengo American Corp cannot reach an agreement on the annual price <br />and terms of the annual contract, then either party may cancel the annual <br />warranty contract effective at the end of the extended warranty period. <br />Non -Warranty Support <br />o At the expiration of the extended warranty period where further agreement is <br />not entered, request for support will be charged at the current Invengo American <br />Corp's Time and Materials rate. <br />• Software Warranty <br />o Invengo American Corp's development cycle is based on Agile Systems — it is a <br />continuous cycle of improvement that relies on customer feedback and ideas, as <br />well as quality assurance testing in the lab and onsite. Invengo American Corp <br />performs monthly "sprints" which included software improvements and <br />Invengo American Corp release a new software version every 10-12 weeks, <br />which is provided to all customers on the Warranty and Support Agreement free <br />of charge. Version releases may contain a combination of new features, new <br />products, bug fixes and enhancements. The release notes are published via <br />Invengo American Corp's User group Website and are also available free of <br />charge directly from Invengo American Corp. The Santa Ana Library may choose <br />to upgrade to a new version release at any stage. Upgrades are not compulsory, <br />and Invengo American Corp supports all software version releases for a period <br />of at least 2 years. Invengo American Corp will perform this work. <br />• RFIDTags <br />o The tags are guaranteed for the life of the item on which they are affixed. <br />