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TPX COMMUNICATIONS, INC.
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Last modified
4/13/2021 3:11:52 PM
Creation date
4/13/2021 3:07:00 PM
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Contracts
Company Name
TPX COMMUNICATIONS, INC.
Contract #
A-2021-041
Agency
Information Technology
Council Approval Date
4/6/2021
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°MM�NT°Ns Terms and Conditions to the Agreement <br />11. Service Guarantee <br />Notwithstanding anything to the contrary contained in this Agreement, you may terminate this Agreement without <br />any further obligation if the Services we provide are not substantially performing up to industry standards during the <br />first ninety (90) days the Services are available for your use. If you elect to terminate the Agreement pursuant to <br />this guarantee, we will reimburse you for all reasonable costs you incurred to re-establish service with another <br />service provider not to exceed the amount that you paid to us for installation of the Services. This Service Guarantee <br />only applies if: (a) the cause of the Service deficiency was within our reasonable control; (b) you ordered at least <br />the amount of Services that we recommended to meet your traffic volumes; (c) you give us written notice of the <br />deficiency within the first ninety (90) days after we notified you the Services are available for your use, and (d) we <br />fail to correct the Service deficiency within fifteen (15) days after receiving written notice from you of the deficiency. <br />15 <br />000120 <br />W91971328-9742-EAEE-4663-DBAC <br />
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