CALIFORNIA DEPARTMENT OF JUSTICE (4)

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California Department of Justice Memorandum of Understanding Exhibit B. Miscellaneous Provisions CHANGE MANAGEMENT PROCESS: Each agency agrees to notify the other agency in advance of any changes associated with this MOU, including technical or system changes, that will affect or impact either the business or technical environment of either agency. This may include any scheduled maintenance periods, or emergency maintenance; disconnection or suspension of the service by either agency party; modifications to agreed upon configurations or outages. Contacts for such notification are listed in the Responsible Parties section of the MOU. RULES OF BEHAVIOR: All agency systems and users are expected to protect DOJ's Law Enforcement Network and associated information, in accordance with the Privacy Act and Trade Secrets Act (18 U.S Code 1905), the Unauthorized Access Act (18 U.S. Code 2701 and 2710), the California Information Practices Act of 1977 (Civil Code 1798), and the State Administrative Manual Chapter 5300 - 5365.3. 10. ISSUE RESOLUTION PROCEDURE: If the Agency or DOJ has a concern regarding the services, deliverables, invoicing, or MOU terms and conditions which cannot be informally resolved, the Agency or DOJ will document their concern and advise the responsible parties. Once an issue has been identified, a meeting will take place within thirty (30) calendar days, between the Agency and the DOJ to discuss and resolve the issue. If an agreement cannot be reached, all information pertaining to the issue shall be elevated to the Executive Management of the Agency and DOJ. Contacts for such notification are listed in the Responsible Parties section of the MOU. Agency and DOJ agree that they will continue to carry out all their MOU responsibilities that are not affected by the issue. 11. DISPUTES: a. The parties shall deal in good faith and attempt to resolve potential disputes informally. If the dispute persists, the Agency shall submit to the DOJ Division Chief or designee a written demand for a final decision regarding the disposition of any dispute between the parties arising under, related to or involving this MOU. The Agency's written demand shall be fully supported by factual information, and if such demand involves a cost adjustment to the MOU, the MOU shall include with the demand a written statement signed by an authorized person indicating that the demand is made in good faith, that the supporting data are accurate and complete and that the amount requested accurately reflects the MOU adjustment for which the Agency believes the Revised 6114118 Page 4 of 5