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General Policies & Information When problems arise, students should make every attempt through ATA's formal complaint procedure to find a fair and reasonable solution to the matter. Students are encouraged to bring any complaints first to the attention of their Instructor who will attempt to resolve the problem. If the instructor is unsuccessful or unable to assist the student, then s/he will notify the director of education or school director who will investigate the complaint by gathering information and documentation. Upon the school director's review and determination, the student will be informed of the decision and a summary of the decision maintained on file. Bureau for Private Postsecondary Education (BPPE): A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau's internet web site: www.bppe.ca.gov. Unresolved complaints may also be directed to the state licensing agency by mail: Bureau for Private Postsecondary Education (BPPE) at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833. WIA participants also may be directed to their respective WIA representatives. Participants are requested to see the Student Services department for their counselor's address and phone number. The institution prohibits all persons who enter school property from carrying weapons of any kind, regardless of whether or not the person is licensed to carry the weapon. Failure to abide by this policy will lead to dismissal. STUDENT RECORD RETENTION The College will maintain student records for each student, whether or not the student completes the educational program, for a period ending five years after the date of the student's graduation, withdrawal, or termination (with the exception of students who cancel their program). Student transcripts will be maintained indefinitely. The student records shall be retrievable by student name and shall contain all of the following applicable information: • Written records and transcripts of any formal education or training relevant to the student's qualifications for admission to the College; • Copies of all documents signed by the student, including contracts, instruments of indebtedness, and documents relating to financial aid; • Copies of all tests given to the student before admission; records of the dates of enrollment and, if applicable, withdrawal, leaves of absence, and graduation; • A transcript showing all of the classes and courses or other educational services that were completed or were attempted but not completed and grades or evaluations given to the student; • A copy of documents relating to student financial aid that are required to be maintained by law or by a loan guarantee agency; • A document showing the total amount of money received from or on behalf of the student and the date or dates on which the money was received; • A document specifying the amount of a refund, including the amount refunded for tuition and the amount for equipment, the method of calculating the refund, the date the refund was made, the check number of the refund, and the name and address of the person or entity to which the refund was sent; • Copies of any official advisory notices or warnings regarding the student's progress; and • Complaints received from the student, including any correspondence, notes, memoranda, or telephone logs relating to a complaint. • The College shall maintain records of student attendance. STUDENT TUITION RECO!/ERY FUND (BYRE) DISCLOSURES (a) A qualifying institution shall include the following statement on both its enrollment agreement and school catalog: "The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who Is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss. Unless relieved of the obligation to do so, you must pay the state -imposed assessment for the STRF, or American Trade Academy School Catalog Page 21