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Hotline Effectiveness <br />• Santa Ana launched a hotline in August 2020 that <br />has helped residents with COVI D-1 9-related <br />matters. <br />• Residents received assisted in making vaccine <br />appointments, obtaining information about COVID- <br />19 testing and pandemic -related resources such as <br />rental assistance. <br />• There have been 17,616 calls since August 2020, <br />and 4,061 in 2021 alone. <br />M <br />Slide 13 <br />COVID-19 Update <br />City Manager's Office <br />May 18, 2021 <br />