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K. Be available to provide consultation on plan interpretation, explanation of plans and <br />problem resolution; <br />L. Be available to provide assistance to staff, employees and retirees with issues involving <br />billing, claims, eligibility, problems, disputes, interpretation of contracts and services, <br />changes and general troubleshooting; <br />M. Be available to attend meetings with City staff, employees and/or retirees to facilitate and <br />assist in the management of the City's employee benefit plans; <br />N. With regard to the annual health benefit fair services, Keenan will assist as follows, upon <br />written request: <br />1. Attend the annual health benefit fair representing Keenan; <br />2. Invite City's employee benefits vendors and carriers and track their responses; <br />3. Provide City's employee benefits vendors and carriers with logistics/demographic <br />details; <br />4. Request and track swag, gift cards and flyers; <br />O. Upon request, submit annual reports detailing compensation and/or commissions received <br />from contracted carriers of the City; <br />P. Coordinate the flow of information between staff and contracted carriers; <br />Q. Manage plan transitions as necessary; <br />R. Be available to assist staff with obtaining health benefits program materials; <br />S. Be available to provide various types of reports as needed; and <br />T. Be available to provide information on new products as requested. <br />Keenan & Associates— License #0451271 <br />VB Consulting Services Agreement (PM2) <br />Confidential For Client Use Only <br />(Rcv.05/15/20) <br />K K4 <br />Page 10 of 17 <br />