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{ i MCFADDEN AVENUE PROTECTED BIKE LANE AND <br />BICYCLE BOULEVARD PROJECT <br />CITY OF SANTA ANA <br />9edtlggs <br />r= <br />We host weekly internal team teleconference calls to track progress and keep everyone current on <br />project status and recent decisions that affect their awareness and productivity. Our number one goal <br />when working with our clients is satisfaction through successful project delivery. We strive to identify <br />risks early in the process and develop ways to mitigate these risks. We work closely with our clients <br />to keep them informed on the status of their project and any pending decisions, and we are extremely <br />responsive to their needs. <br />Quality Control/Quality Assurance <br />Dokken Engineering and our Team members are committed to the City in delivering project documents <br />whose quality exceeds the Industry standards. Quality is not just a priority; it is one of our core values. <br />We will implement a project -specific Quality Control Plan from the outset and QA/QC procedures will <br />be implemented in accordance with the project Scope of Work and general requirements of the RFP. <br />We understand that plan checks will be provided by the City of Santa Ana's Engineering Division and <br />the Orange County Fire Authority. Our procedures incorporate continuous product review cycles <br />during plan development, as well as a series of formal review procedures completed for major project <br />deliverables. The review of deliverables needed to satisfy the QA/QC procedure is built into our <br />proposed schedule. The flow chart below outlines our process. We take quality very seriously, as a <br />quality plan set provides the most competitive bidding opportunities for projects and helps keep <br />projects within their overall budgets, ultimately resulting in a high -quality project being built, on time, <br />and with minimal or no change orders. <br />DOKKDN Page 1 8 <br />LINO I NEILRINQ <br />