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Students seeking reasonable accommodations should submit an accommodation request in person to the Campus Director. STUDENT COMPLAINT/GRIEVANCE PROCEDURE AC has created a formal system to facilitate the resolution of any concern or issue with AC, including the process of recruitment and enrollment, academic matters, financial matters, and placement assistance. At the time of enrollment, each student signs a form, which provides a detailed description of this system. The first place to start if you have a concern or issue is to raise it informally with your instructor or, if it is not an instructional issue, with the appropriate AC staff member. If that approach does not resolve your concern, you begin the formal dispute resolution process by presenting a written description of your complaint to your instructor, or in the case of a non -instructional issue, to the appropriate AC staff member. The written complaint, which should be on the AC Complaint Form, should include as much information as possible to assist in addressing your concern, and must include a statement of what you would like done to resolve the matter. That form must be signed and dated, and it must include your address and telephone number. Copies of the AC Complaint Form are available in the office of the Campus Director. In the event you do not obtain a resolution to your satisfaction at this level, you must request that your complaint be considered by the Campus Director. You may at any time contact the state agency at the following address. AC appreciates the opportunityto address student complaints before this agency is contacted. "Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution maybe directedto:" Bureau for Private Postsecondary Education (BPPE) 1747 North Market, Suite 225, Sacramento, CA 95834, www,bppe.ca.gov, toll -free telephone number (888) 370-7589 or "A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll -free or by completing a complaint form, which can be obtained on the bureau's internet website www.bppe.ca.gov." Board of Vocational Nursing and Psychiatric Technicians (BVNPT) 2535 Capitol Oaks Drive, Suite 205, Sacramento, California 95833 at (916) 263-7800 Council on Occupational Education (COE) 784o Roswell Road Building 300, Suite 325, Atlanta, GA 3035o at (770)396-3898. www•council.or2 18