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13. The PROPOSER will ensure the exhibit envelope is fully ADA accessible. 1.4. PROPOSER will provide public access to the exhibit during normal Zoo operating hours; - 10:009m — 5:00pm -- seven days a week. Staffing levels and hours of operation will be approved by the zoo Manager. The PROPOSER may need to provide additional access for special events or promotions. 1.5, Exhibit access will be included in zoo admission; no fees are to be charged for special exhibit access. Fees may be charged for experience up -sells, such as animal food. Fee waivers may be provided for certain groups at request of the CITY and this is negotiable, 1,6. PROPOSER will provide exhibit layout information for one or more of the designated areas on the included map. Exhibit may be located entirely in one location, or spread out to multiple locations depending on the nature of the exhibit. 11, All services shall be performed in the highest professional manner, and in accordance with the current industry standards. Unless the means or methods of performing a task are specified elsewhere by the CITY, PROPOSER shall employ methods that are generally accepted and used by the museum industry. 2. OPERATION OF THE EXHIBIT 2.1. PROPOSER shall be responsible for the transportation, set-up, maintenance, security, and break down of the exhibit(s). All barriers and portable displays including signboards and signage are the responsibility of the PROPOSER. Placement and appropriateness of items will be determined by the Zoo Manager. 2.2. CITY will provide access to the exhibit area from 8:00am--6:00pm as requested for exhibit set-up, maintenance, and break down. Dates and times to be scheduled between PROPOSER and CITY. 2.3. All materials used must be flame retardant. Items cannot be attached to Zoo buildings or structures (inside or outside) without prior approval by the Zoo Manager. 2.4. PROPOSER will provide own vehicle for the transportation of equipment and supplies. The CITY must approve vehicle and it must meet all requirements of the State of California, Department of Motor Vehicles and maintain adequate insurance. 2.5. PROPOSER will provide any advertising, marketing, educational and other print materials and graphics as part of the proposal. Such materials accompanying the exhibit must be approved by the Zoo Manager prior to public distribution. 2.6. Fees for Sale of Animal Food: Operator shall be allowed to establish fees for sale of animal food if applicable to the exhibit type. These fees shall be subject to the approval of the City, Parks, Recreation and Community Services Executive Director and listed in the City's Resolution of fees which is published with the annualbudget. Any change in the fee structure will only be permitted with the prior written approval of the Executive Director and in compliance with any applicable law. City of Santa Ana RFP 20-104 Page 13