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ServicePlus Support Services Agreement Avoce++e ServicePlus Vendor Services Agreement Between Avocette Technologies Inc. (the VENDOR) at the following address: 2nd Floor —422 Sixth Street New Westminster, BC V3L 3B2 Phone: 604 395 6000 Phone Toll Free: 1 866 285 8885 City of Santa Ana (the CLIENT) at the following address: 20 Civic Center Plaza M42 Santa Ana, CA 94605 Phone: 510.544.2569 CLIENT AND THE VENDOR AGREE TO THE TERMS OF THIS DOCUMENT AND IN THE SCHEDULE OUTLINE BELOW. Schedule A Services: ServicePlus Basic Service - Provide support and consulting services in support of the Client's Clariti system, As Per Attached Schedule A. Term: From ARWA 9 (tentative based on Live Day) To and including: June 30, 2026 READ TERMS ON THE FOLLOWING PAGES 1 Terms of Contract 1.1 Vendor's Obligations 1. The VENDOR will: a) notwithstanding the date of execution and delivery of this agreement, provide the services (The "Services") during the term (The "Term") at the contract price established in Schedule "A" in accordance with this agreement; b) supply all labour resources necessary to provide the Service outlined in Schedule "A'; c) upon request of CLIENT, fully inform CLIENT of the work done by the VENDOR nominee in connection with the provision of the Services and permit CLIENT at all reasonable times to inspect, review and copy all accounting records, findings, data, specifications, drawings, working papers, reports, documents and material (collectively called the "Material) whether complete or otherwise that have been produced received or acquired by the VENDOR nominee as a result of this agreement; d) ensure that the VENDOR complies with the CLIENT's request that all time spent must be detailed in the ServicePlus IT Service Management System along with a descriptor of the work carried out on a daily basis; e) comply with all applicable municipal, provincial/State and federal laws; f) at all times maintain a standard of care, skill and diligence in performance of the Services exercised and observed by persons engaged in the provision of services similar to the Services; g) at all times treat as confidential all information or material supplied to or obtained by the VENDOR and its nominees as a result of this agreement and will not permit the publication, release or disclosure of the same without the prior written consent of CLIENT;