Laserfiche WebLink
ServicePlus Support Services Agreement <br />Avoce++-e <br />On-callland <br />support <br />ekend <br />rholidaysupportcan be <br />with 1 <br />As and <br />when <br />required <br />NIA <br />N/A <br />$100.00 per 8 <br />Hours of on <br />all support <br />After Hours <br />In the event where CLIENT <br />As and <br />NIA <br />N/A <br />$145.00/Hour <br />Callout <br />has made advance <br />when <br />arrangements for standby <br />required <br />service and a service request <br />is received outside of normal <br />business hours that requires <br />immediate response (i.e. <br />cannot wait until the next <br />business day) Avocette will <br />invoice for a minimum of four <br />(4) hours or the actual hours <br />worked, whichever is greater <br />Rollout Clariti <br />Implementation of annual <br />Once per <br />Clariti <br />80 <br />Included <br />major release <br />major release in CLIENT's <br />year (if <br />application <br />within Service <br />environments <br />available) <br />environme <br />Request <br />• Includes testing of <br />nt version <br />Hours if <br />current configurations <br />level <br />available, <br />and functionality <br />maintained <br />additional <br />at 1 <br />hours are <br />• Does not include <br />version <br />charged <br />implementation of new <br />behind <br />$125.00/Hour <br />functionality) <br />latest <br />available. <br />Rollout Clariti <br />Implementation of feature <br />Once each <br />Clariti <br />15 <br />Included <br />feature pack <br />packs in CLIENT's <br />6 Month <br />application <br />within Service <br />environments <br />Period <br />environme <br />Request <br />• Includes testing of <br />nt feature <br />Hours if <br />current configurations <br />pack <br />available, <br />and functionality <br />version <br />additional <br />level <br />hours are <br />• Does not include <br />maintained <br />charged at <br />implementation of new <br />at least 2 <br />$125.00/Hour <br />functionality) <br />behind <br />latest <br />available. <br />Rollout Clariti <br />Implementation of Clariti <br />As required <br />Critical <br />20 <br />Included u <br />Hotfixes <br />patches in CLIENT's <br />by Clariti <br />hotfixes <br />within Service <br />environments <br />patch <br />(required <br />Request <br />• Includes testing of <br />releases <br />by <br />Hours if <br />current configurations <br />CLIENT's <br />available, <br />and functionality <br />current <br />additional <br />Clariti <br />hours are <br />version) <br />harged at <br />$125.00/Hour <br />11 <br />