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EXHIBIT 3 <br />yrkaM:vlc:�•r <br />1 Workforce Innovation and Opportunities Act (WIOA) <br />Santa Ana Workforce Development Board: Youth Service Provider <br />8 Professional Communication Skills: Participants will learn to recognize unconscious <br />communication habits and build skills that will help them succeed in every situation, <br />from the breakroorn to the boardroom. Participants will learn to identify, understand, <br />and work with people's diverse communication styles. <br />9. Navigating the Workplace: Participants will gain insights on the employer's outlook that <br />not only help them malntain employment, brit also re are them for promotion. This <br />workshop will review workplace expectations, generational differences at work, and <br />dealing with conflict in the workplace. <br />City Council 16 — 236 7/6/2021 <br />