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City of Santa Ana CDBG Scope of Work
<br />Program Year 2021-2022 (July 1, 2021 - June 30, 2022)
<br />Name of Organization Orange County Fair Housing Council, Inc. (dba Fair Housing Council of Orange County)
<br />Name of Funded Progra Santa Ana Fair Housing Education, Counseling and Enforcement
<br />Annual Accomplishment Goal
<br />Unduplicated Participants antici 2ated to be served during the 12-month contract period.
<br />5,250 TOTAL 1 15,150 1 Santa Ana Participants I96% 4990 Low Income Participants 95%
<br />Schedule of Performance
<br />(estimated)
<br />Quarter 1: JUL 1 - SEP 30
<br />Quarter 2: OCT 1 - DEC 31
<br />Quarter 3: JAN 1 - MAR 31
<br />Quarter 4: APR 1 - JUN 30
<br />Unduplicated
<br />Participants
<br />A
<br />Program and Funding Description
<br />Estimated
<br />Invoicing
<br />$ 15,000.00
<br />$ 15,000.00
<br />$ 15,000.00
<br />$ 15,000.00
<br />$ 60,000.00
<br />Fair housing education, counseling & enforcement services combined with landlord -tenant counseling will be provided
<br />citywide to current or potential Santa Ana housing providers and consumers. While almost all those served (about 95%)
<br />will be income eligible under CDBG program standards, anyone contacting us regarding housing -related issues in Santa
<br />Ana will be served. Services will be provided largely via telephone, e-mail and facsimile, from our office in Santa Ana,
<br />with in -person and walk-in services provided in the community or at our office as needed and appropriate. Some program
<br />activities, mostly education and outreach or workshops, will occur at various sites within Santa Ana. Our office hours
<br />are 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm, Monday to Thursday. Walk-ins are welcome at any time and
<br />appointments are available. Community events and workshops can occur on any day or time, with workshops attempted
<br />to be scheduled to accommodate clients normal working hours. We have extended office hours until 7:00 pm on the 3rd
<br />Wednesday of the month to enhance client access outside of normal working hours.
<br />Specific services are:
<br />A. FAIR HOUSING ENFORCEMENT: - Respond to 15 or more allegations of discrimination of sufficient merit to open a
<br />case file. We will address all allegations of housing discrimination made by current or potential Santa Ana households. If
<br />fewer than 15 case files are opened, to compensate, we will perform paired, on -site audit tests of multi -family housing,
<br />substituted on a one -for -one basis.
<br />B. COMMUNITY EDUCATION: - Involvement in at least 40 Santa Ana education and outreach events, either
<br />presentations or information tables, reaching over 600 heads of households, and about 1,400 residents in all.. Distribute
<br />at least 4,500 pieces of educational material or information packets. Offer a poster/essay contest within Santa Ana
<br />elementary schools. Hold 3 landlord workshops, with 2 in English and 1 in Spanish, and 10 tenant workshops, with 4 in
<br />English, 4 in Spanish and 2 in Vietnamese. Conduct presentations on landlord -tenant and fair housing laws as requested
<br />by City staff of elected officials. Provide training and technical assistance to City staff as well as to real estate agents,
<br />lenders, apartment managers/owners, and other housing industry professionals.
<br />C. LANDLORD/TENANT COUNSELING: Handle about 1,040 requests for service, from about 980 unduplicated
<br />households comprised of about 4,600 people, addressing about 3,350 inquiries, disputes or issues. Most discrimination
<br />occurs within the landlord -tenant relationship, so this service facilitates our primary goal by assisting in uncovering
<br />possible housing discrimination. About 30% of the discrimination investigative caseload comes from contacts that were
<br />initially present as landlord -tenant disputes or issues. We assist housing consumers and providers in resolving questions
<br />and avoiding disputes over evictions, deposit returns, substandard conditions, and other landlord -tenant matters. Staff
<br />members counsel housing consumers and providers about both their rights and responsibilities.
<br />D. CITY ADMINISTRATIVE SUPPORT: - Provide data collection, analysis and reporting to City of Santa Ana CDBG
<br />21-22 Exhibit A
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