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Kimberly M. Brooks <br />15607 W. 83rd Street • Lenexa, KS 66219• (913)952-9159 <br />kim@thecrossingguardcompany.com <br />REGIONAL SUPPORT MANAGER <br />Proven advocate for pedestrian safety by effectively administering company policies and procedures to <br />employees. Operations leader that utilizes training and mentoring techniques to develop continuous <br />improvement efforts with Regional Managers toward staff development. <br />Skilled in organizing staff and planning for complete site coverage. Effective in recruiting from various <br />sources and using system planning to align resources. Excellent communicator capable of building <br />relationships with clients, supervisory staff, guards, and internally at any organizational level. <br />✓ Client engagement <br />✓ Recruiting & Training <br />✓ Relationship Builder <br />ALL CITYMANAGEMENT SERVICES <br />✓ Safety focused <br />✓ Coaching & Mentoring <br />✓ Problem -solver <br />Professional Experience <br />Regional Support Manager — May 2020 to Present <br />2016 to Present <br />• Responsible for overseeing the day-to-day functions of the Regional Manager. <br />• Identify challenge programs in cooperation with Regional Manager. <br />• Oversee Client Relationships. <br />• Assist in the development and transition of new programs. <br />National Advertising and Recruiting Coordinator— February 2018 —May 2020 <br />• Manage advertising and nationally. <br />• Recruit, hire and train Recruiting Coordinators to build relationships within their community. <br />• Collaborate directly with Regional Manager to combat staffing issues within areas directly. <br />• Develop new strategies for recruiting. <br />Regional Supervisor — September 2016 to 2018 <br />• Administer policies through training of supervisory staff and monitoring compliance of guard <br />performance. <br />• Serve as liaison with contracting point of contacts and company to communicate and resolve <br />any operational issues such as site modifications and pedestrian counts. <br />• Oversee programs covering over 200 sites in Kansas, Missouri and Iowa. <br />• Other duties include approving payroll, onboarding and training employees. <br />Area Supervisor — July 2016 to 2018 <br />• Recruit, train and staff crossing guards in the City of Lenexa. <br />• Overall administrative functions for the area. <br />City Council 24 — 71 7/20/2021 <br />